Effective January 19, 2016
Information We Collect
We collect information you give us or permit us to access. This information may include, but is not limited to, your name, image, birth date, gender, e-mail address, mailing address, billing information, telephone number, demographics, location (GPS) information or other online contact information (hereby, "Personal Information").
How We Collect Information
Hera uses a variety of methods to collect information you provide and automatically provide.
For example, Hera's websites, online services, e-mail messages, and advertisements may use "cookies" and other technologies and third party service providers such as Squarespace, Google Analytics, Google Adwords, Vimeo, pixel tags and URL tracking to collect Non-Personal Information.
Cookies are small files that are downloaded to your Web browser or by your Device when you visit our website or any other website that utilizes cookies. Cookies collect Non-Personal Information such as the pages you visit, the website you came from and/or keyword searches you performed. Cookies do not in anyway identify you or give access or give damage to your computer. You can find more information about cookies at http://www.allaboutcookies.org.
In some of our email messages and advertisements, we use a "click-through URL" linked to content on the Hera website. When these links are clicked, they pass through a separate Web server before arriving at the final URL on our website. These click-through URLs provide us with Non-Personal Information such as your referring URL, browser type, access time, and behaviour on our website. If you wish to not be tracked in this way, you should not click on text or graphic links in our email messages or in our advertisements found on Google, Facebook, Instagram and other websites that display our advertisements.
In addition, we may use communication tools such as forms and live chats powered by third party service providers such as Podio and Tidio Chat to collect Personal Information that you provide.
Please note we may use third parties to collect Information on our behalf. Third parties are obligated to protect your information and are subjected to all applicable data protection laws. However, we will not sell, share, or otherwise distribute yourInformation to third parties or any persons or organizations except when required by law for the investigation of illegal or criminal activities, the exercise of legal rights or in defense against any legal claims, or otherwise.
How We Use Information
We use Personal Information to establish and enhance our relationship with our users and clients. We may use your information to do the following:
- Enhance, customize and personalize your experiences and communications with Hera's website, products, and/or services.
Improve and maintain Hera's website, products and/or services, including analyzing user behaviour and trends.
Send information to you about Hera products and services and communicate with you about your purchase of services and/or products.
Conduct marketing and advertising campaigns with Non-Personal Information in order to display relevant marketing ads created by Hera to you across various websites outside of our own.
Protection of Information
Whenever we attain Information, we take reasonable steps to ensure that your Personal Information is kept secure, accurate and up-to date for the purposes for which it was collected. We will provide options to correct any inaccuracies, or to remove your Personal Information at your request provided that it is not required by law to be retained or conflicts with any contracts signed by you upon using our products and services.
To request access, correction or removal of your personal information, please contact firstname.lastname@example.org with the subject line, "Personal Information".
All such communications are examined and replies issued where appropriate as soon as possible.